FAQs

 

Q: How do we know if our phones have message on-hold capability?

A: First, locate your business telephone's key service unit (KSU)The Big Grey Box on the wall. You

may be able to identify the music on hold (MOH) port by carefully checking the KSU for an input jack

or screw terminals marked "music", "external music" or "MOH". Depending on the manufacturer and

model, this input may or may not be easily identified. Check with your telephone system provider

(not the phone company e.g. bell south) and ask them if your system is already equipped for M.O.H.

They should be able to give you an answer right over the phone. If it is not, your system can be

easily adapted to play messages on hold for a nominal service charge from your local phone provider.

 

Q: Will the Music on Hold message work with all of our lines on our phone system?

A: Yes! It will broadcast to all callers that are placed on hold. No matter if you have one or one

hundred lines. Anytime the hold button is pressed your callers will hear the message.

 

Q: Do we have to write our own scripts?

A: No! Just provide us the information (web site, brochures, letters, copy yellow page ad, newspaper ad

or radio copy) you want to announce and we'll produce a full script that will be faxed or e-mailed to you

for approval before production. We can even consult with you over the phone to gather ideas for

your message.

 

Q: Can your service work with our automated attendant and voice mail system?

A: Yes! Depending on how your system is programmed, the message will appear every time the

 auto attendant places the caller on hold after entering the desired extension.

 

Q: Will on hold work with call waiting?

A: No. Because "call waiting" works with one line and does not "roll over" to another line. Therefore, it is

 not possible to broadcast an on hold message, radio or any other audio source with "call waiting".

 

Q: Does the message start from the beginning every time the caller is put on hold?

A: No. It plays randomly therefore allowing the caller to hear different areas of the message every

time they're asked to hold.

 

Q: How long is the message?

A: Our standard message is approximately 3 minutes in length. In which we can comfortably

accommodate 6 different messages, with music background throughout.